TERMS OF SERVICE

Effective Date: 2 November 2026

1. INTRODUCTION

Welcome to JustMats!

These Terms of Service ("Terms", "Terms of Service") govern your access to and use of the JustMats website, https://justmats.in/, and the products and services offered through it.

JustMats is engaged in the business of selling various types of mats, carpets, rugs, floor coverings, and related products.

Throughout these Terms, the words "we", "us", "our", and "JustMats" refer to JustMats. The words "you", "your", and "customer" refer to any individual who visits, browses, or purchases products through our website.

By accessing our website, creating an account, placing an order, or purchasing any product, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or placing an order.

2. BUSINESS INFORMATION

Business Name: JustMats
Website: https://justmats.in/
Email: justmatsindia@gmail.com
Phone: 9073935316
Business Address: 18B, Ashutosh Mukherjee Road, Bhowanipore, Kolkata, West Bengal – 700020, India.

For any questions regarding these Terms, please contact us using the details provided above.

3. ELIGIBILITY TO USE OUR WEBSITE

Our website is intended for general consumers interested in purchasing mats, carpets, rugs, and related products.

Individuals of any age may browse our website. However, individuals below 18 years of age should use the website, create accounts, and place orders only with the involvement, supervision, and permission of a parent or legal guardian.

By placing an order, you confirm that you have the legal capacity to enter into a purchase transaction or are acting with the appropriate supervision and permission of your parent or legal guardian.

4. WEBSITE USE AND CUSTOMER ACCOUNTS

Customers may shop through our website using either:

A registered customer account.
Guest checkout without creating an account.

If you create an account, you agree to:

Provide accurate and complete information.
Keep your login credentials confidential.
Update your information whenever necessary.
Take responsibility for activities conducted through your account.
Notify us if you suspect unauthorized access to your account.

JustMats reserves the right to suspend or restrict accounts involved in fraudulent, misleading, abusive, or unauthorized activities, subject to applicable law.

5. PRODUCTS AND PRODUCT DESCRIPTIONS

JustMats makes reasonable efforts to display accurate product descriptions, photographs, specifications, colours, dimensions, and other product details.

However, customers should note that:

Actual product colours may vary slightly depending on screen settings, lighting, and display resolution.
Product images are for illustrative purposes and may differ slightly from the actual product.
Minor variations in texture, patterns, shades, finishing, or dimensions may occur due to manufacturing processes or material characteristics.
Product specifications may vary depending on the particular product or design.

We strive to ensure that all product information is accurate. However, minor visual or manufacturing variations do not automatically constitute a product defect.

Nothing in this section limits your rights in relation to products that are defective, materially misdescribed, or not as advertised under applicable law.

6. PRODUCT AVAILABILITY

All products displayed on our website are subject to availability.

We reserve the right to:

Modify product descriptions.
Update product specifications.
Change product prices.
Discontinue products.
Limit quantities available for purchase.
Temporarily remove products from our website.

If a product becomes unavailable after an order has been placed and payment has been received, we will inform the customer and arrange an appropriate resolution, including a refund where applicable.

7. PRICING AND PAYMENT TERMS

All product prices displayed on our website are in Indian Rupees (INR), unless otherwise specified.

We reserve the right to change product prices, discounts, promotional offers, and shipping charges at any time without prior notice.

However, price changes will not ordinarily affect an order that has already been accepted and confirmed, except where correction of a genuine pricing error or another lawful reason requires a different resolution.

Available payment methods may include:

Razorpay.
UPI.
Credit cards.
Debit cards.
PhonePe.
Paytm.
PayPal, where available.
Bank transfers.
Cash on Delivery (COD).
Other payment methods made available during checkout.

All payments are subject to verification and authorization by the relevant payment service provider.

Customers are responsible for ensuring that payment information provided during checkout is accurate.

JustMats does not intend to store complete credit card numbers, CVV numbers, PINs, or banking passwords on its own servers.

8. ORDER PLACEMENT AND ACCEPTANCE

When you place an order through our website, you are submitting a request to purchase the selected products.

After placing an order, you may receive an order confirmation through email, SMS, or other available communication channels.

An initial order acknowledgement does not necessarily mean that the order has been finally accepted.

Orders may be reviewed for payment verification, product availability, delivery serviceability, and other necessary checks.

JustMats reserves the right to decline or cancel an order for legitimate reasons, including:

Product unavailability.
Incorrect product pricing or listing information.
Payment authorization failure.
Suspected fraudulent activity.
Incorrect or incomplete customer information.
Delivery restrictions.
Other reasonable business or legal grounds.

If payment has already been collected for an order that is cancelled by us, an appropriate refund will be arranged in accordance with applicable law.

9. ORDER CANCELLATION POLICY

Customers may request cancellation of an order within 24 hours of placing the order.

To request cancellation, customers should contact us as soon as possible through:

Email: justmatsindia@gmail.com
Phone: 9073935316

Please include your order number and registered contact details.

The following conditions apply:

Cancellation requests are subject to order processing and dispatch status.
We will make reasonable efforts to process eligible cancellation requests received within the 24-hour period.
Orders that have already been dispatched may not be eligible for cancellation under the standard cancellation process.
Refunds for successfully cancelled prepaid orders will be processed through the applicable payment method, subject to payment-provider procedures and applicable law.

Nothing in this section limits any cancellation or refund rights that customers may have under applicable law.

10. SHIPPING AND DELIVERY

JustMats delivers products across India to locations serviced by our courier and logistics partners.

Our general shipping terms are:

Order Processing Time: 1–3 business days.
Estimated Delivery Time: 5–7 business days after dispatch.
Free Shipping: Available on eligible orders with a minimum order value of ₹500.
Cash on Delivery: Available for eligible orders and serviceable PIN codes.
Order Tracking: Tracking information will be shared after dispatch, where available.

Orders below ₹500 may attract shipping charges, which will be displayed at checkout.

Delivery timelines are estimates and may vary due to location, courier availability, public holidays, weather conditions, transportation disruptions, or other unforeseen circumstances.

For complete shipping information, please refer to our Shipping Policy.

11. RETURNS AND EXCHANGES

JustMats provides a return and exchange facility within 3 days of delivery, subject to the conditions of our Refund and Return Policy and applicable law.

Customers should ensure that:

The product is reported within the applicable return period.
The product is in an appropriate condition for return, considering the nature of the complaint.
Relevant order details are provided.
Supporting photographs or other evidence are provided where reasonably required.

Returns and exchanges may be considered for eligible cases, including defective, damaged, incorrect, or otherwise return-eligible products.

Certain exclusions or conditions may apply to products based on their nature and condition, subject to applicable consumer protection laws.

For complete details, customers should refer to our separate Refund and Return Policy.

12. REFUNDS

Approved refunds will be processed in accordance with our Refund and Return Policy.

Refunds may be issued through the original payment method or another appropriate method, depending on the transaction and applicable payment-provider procedures.

For Cash on Delivery orders, the customer may be required to provide valid bank account or other refund details.

The time required for a refund to appear in the customer's account may depend on the relevant bank, payment gateway, or financial institution.

13. PRODUCT WARRANTY

Unless a specific warranty is expressly mentioned on an individual product page or provided in writing by JustMats, products sold through our website do not carry an additional manufacturer or seller warranty.

Where a product-specific warranty is offered, the applicable warranty terms, coverage, duration, and exclusions will be communicated separately.

This section does not exclude or limit any statutory consumer rights, guarantees, or remedies available under applicable Indian law.

14. PROMOTIONAL OFFERS AND DISCOUNTS

JustMats may introduce promotional campaigns, discount codes, special offers, seasonal sales, and other benefits from time to time.

Such offers may be subject to specific conditions, including:

Minimum purchase requirements.
Validity periods.
Product-specific restrictions.
Limited stock availability.
Customer or order eligibility.
Other conditions communicated during the promotion.

Promotional offers cannot be combined unless expressly stated.

We reserve the right to modify or withdraw promotional offers in accordance with applicable law and the specific terms communicated to customers.

15. INTELLECTUAL PROPERTY RIGHTS

All content available on the JustMats website, including but not limited to:

Website design and layout.
Logos and brand elements.
Product photographs.
Product descriptions.
Graphics and illustrations.
Text and written content.
Website materials and branding.

is owned by or lawfully used by JustMats and is protected by applicable intellectual property laws.

Customers may use the website for personal and lawful shopping purposes.

You may not copy, reproduce, distribute, publish, modify, or commercially exploit any website content without prior written permission from the relevant rights holder.

16. PROHIBITED ACTIVITIES

You agree not to use our website for any unlawful or unauthorized purpose.

The following activities are prohibited:

Providing false or misleading information.
Attempting fraudulent purchases or payments.
Misusing promotional codes or discount offers.
Interfering with website functionality or security.
Attempting unauthorized access to website systems.
Uploading harmful software or malicious content.
Using automated tools to extract website information without authorization.
Violating intellectual property rights.
Engaging in activities that may harm JustMats, its customers, or its business operations.

We reserve the right to take appropriate action against violations, subject to applicable law.

17. THIRD-PARTY SERVICES

Our website is hosted and operated using Shopify, which provides the e-commerce infrastructure used to display products, manage orders, and facilitate online shopping.

We may also use third-party service providers for:

Payment processing.
Shipping and delivery.
Website analytics.
Communication services.
Security and fraud prevention.
Other business operations.

Your use of third-party services may be subject to their separate terms and privacy policies.

JustMats is not responsible for independent third-party services beyond its legal responsibilities under applicable law.

18. PRIVACY AND PERSONAL INFORMATION

Your privacy is important to us.

Any personal information collected through our website, including names, contact details, shipping addresses, order information, and payment-related information, will be handled in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and share customer information.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

Privacy Policy: https://justmats.in/pages/privacy-policy

19. LIMITATION OF LIABILITY

To the extent permitted by applicable law, JustMats shall not be liable for indirect or consequential losses arising from temporary website interruptions, third-party service failures, or unforeseen delivery delays beyond our reasonable control.

However, nothing in these Terms shall exclude or restrict liability where such exclusion or restriction is prohibited by applicable law.

Nothing in these Terms limits customers' statutory rights or remedies relating to defective products, misleading representations, deficient services, or other matters protected under Indian consumer protection laws.

20. INDEMNIFICATION

You agree to be responsible for losses, claims, or reasonable expenses arising directly from your unlawful use of our website, fraud, or violation of these Terms, to the extent permitted by applicable law.

Nothing in this section requires a customer to indemnify JustMats for losses caused by JustMats' own unlawful conduct or legal violations.

21. FORCE MAJEURE

JustMats shall not be responsible for delays or interruptions caused by events beyond its reasonable control, including:

Natural disasters.
Floods and extreme weather.
Government restrictions.
Transportation disruptions.
Strikes or labour disputes.
Internet or technology failures.
Other unforeseen events.

We will make reasonable efforts to minimize disruption and resume normal operations when possible.

This section does not remove any mandatory consumer remedies available under applicable law.

22. MODIFICATIONS TO THESE TERMS

JustMats reserves the right to update, modify, or revise these Terms of Service from time to time.

Any revised Terms will be published on this page with an updated "Last Updated" date.

Customers are encouraged to review this page periodically.

Changes will not retrospectively remove rights or remedies that customers have already acquired under applicable law.

23. GOVERNING LAW AND JURISDICTION

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and other mandatory legal provisions, competent courts in Kolkata, West Bengal, shall have jurisdiction over disputes arising from these Terms.

24. GRIEVANCE REDRESSAL AND CUSTOMER SUPPORT

If you have any questions, concerns, complaints, or disputes regarding these Terms or your purchases, please contact us.

Business Name: JustMats
Email: justmatsindia@gmail.com
Phone: 9073935316
Address: 18B, Ashutosh Mukherjee Road, Bhowanipore, Kolkata, West Bengal – 700020, India.
Website: https://justmats.in/

We will make reasonable efforts to respond to customer concerns and resolve complaints in accordance with applicable laws.

25. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent authority, the remaining provisions shall continue to remain in effect to the extent permitted by law.

26. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, and Refund and Return Policy, constitute the terms governing your use of the JustMats website and your purchases from us, subject to applicable law.

If there is any inconsistency between these documents, applicable law shall prevail.

THANK YOU FOR SHOPPING WITH JUSTMATS!

We appreciate your trust and support.

JUSTMATS – Your Trusted Destination for Mats and Carpets.