PRIVACY POLICY
Effective Date: 2 November 2026
1. INTRODUCTION
Welcome to JustMats.
JustMats operates the website https://justmats.in/ and is engaged in the business of selling various types of mats, carpets, rugs, floor coverings, and related products.
We respect your privacy and are committed to protecting the personal information of our customers and website visitors.
This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you visit our website, place an order, make a payment, contact us, or otherwise interact with our services.
By accessing or using our website, you acknowledge that you have read this Privacy Policy.
2. BUSINESS INFORMATION
Business Name: JustMats
Website: https://justmats.in/
Email: justmatsindia@gmail.com
Phone: 9073935316
Business Address: 18B, Ashutosh Mukherjee Road, Bhowanipore, Kolkata, West Bengal – 700020, India.
For any questions or concerns regarding this Privacy Policy or your personal information, you may contact us using the details provided above.
3. INFORMATION WE COLLECT
When you visit our website or purchase products from JustMats, we may collect the following categories of information:
A. Personal Information
Full name
Email address
Mobile number
Billing address
Shipping address
Contact details
B. Order and Transaction Information
Products purchased
Order details and order history
Payment status
Transaction reference numbers
Billing and delivery information
Refund, cancellation, and return details
We do not intend to collect or store your complete debit card, credit card, or other sensitive payment credentials.
C. Technical Information
When you browse our website, certain technical information may automatically be collected, including:
IP address
Browser type and version
Device information
Operating system
Website usage information
Pages visited
Referring website information
Cookies and similar tracking technologies
D. Communication Information
If you contact us through email, phone, WhatsApp, or other communication channels, we may collect and retain the information you provide, including your enquiries, complaints, and feedback.
4. HOW WE USE YOUR INFORMATION
We may use the information collected from you for the following purposes:
To process and confirm your orders.
To arrange product packaging, dispatch, and delivery.
To process payments and refunds.
To communicate order confirmations and shipping updates.
To respond to customer enquiries and complaints.
To manage returns, exchanges, and cancellations.
To improve our website, products, and customer experience.
To prevent fraudulent transactions and unauthorized activities.
To maintain business and financial records.
To comply with applicable Indian laws and regulations.
To send promotional communications where permitted by applicable law and, where required, with your consent.
We will use your personal information only for legitimate and specified purposes.
5. PAYMENT INFORMATION
JustMats may offer different payment options, including:
Razorpay
UPI
Credit and debit cards
PhonePe
Paytm
PayPal
Bank transfers
Cash on Delivery (COD)
Other payment methods made available on our website.
Payments may be processed through third-party payment service providers.
When you make a payment, your payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy and security policies.
JustMats does not intend to store complete card numbers, CVV numbers, PINs, or banking passwords on its own servers.
Customers are advised to review the privacy policies of the relevant payment providers before using their services.
6. COOKIES AND TRACKING TECHNOLOGIES
Our website operates on the Shopify platform and may use cookies and similar technologies to improve your browsing and shopping experience.
Cookies may help us:
Remember items in your shopping cart.
Maintain your shopping session.
Understand website traffic and visitor behaviour.
Improve website performance.
Remember certain preferences.
Support security and fraud prevention.
Measure the effectiveness of marketing activities, where applicable.
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features, including shopping cart functionality and checkout.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.
7. SHARING OF PERSONAL INFORMATION
We do not sell or rent customers' personal information to third parties.
However, we may share limited personal information with trusted service providers when necessary to operate our business and fulfil your orders.
These may include:
A. Shopify
Our online store is hosted on Shopify, which provides the e-commerce platform used to sell our products and manage orders.
B. Payment Service Providers
We may share relevant transaction information with payment providers such as Razorpay, PhonePe, Paytm, PayPal, and other available payment partners to facilitate payment processing.
C. Shipping and Delivery Partners
We may share your name, phone number, and delivery address with courier companies and delivery personnel to ensure successful delivery of your purchases.
D. Technology and Service Providers
We may use third-party service providers for website hosting, technical support, analytics, security, communication, and other business-related services.
E. Legal and Regulatory Authorities
We may disclose personal information where required by law, court orders, government authorities, or other legally valid requests.
Any sharing of information will be limited to what is reasonably necessary for the relevant purpose.
8. DATA STORAGE AND SECURITY
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
These measures may include:
Secure website infrastructure.
Restricted access to customer information.
Use of trusted payment gateways.
Appropriate administrative safeguards.
Reasonable security practices and procedures.
Although we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure.
Therefore, we cannot guarantee absolute security of information transmitted over the internet.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.
This may include retaining information for:
Processing and fulfilling orders.
Managing returns, refunds, and warranties.
Maintaining accounting and financial records.
Resolving disputes and customer complaints.
Complying with applicable legal and regulatory requirements.
Once personal information is no longer required for these purposes, we will take reasonable steps to delete it or anonymize it, subject to applicable legal retention requirements.
10. MARKETING AND PROMOTIONAL COMMUNICATIONS
JustMats may introduce promotional communications in the future.
These communications may include:
New product announcements.
Special offers and discounts.
Seasonal sales.
Product recommendations.
Updates about JustMats.
We will send promotional communications only in accordance with applicable law and obtain consent wherever required.
You may opt out of promotional emails by using the unsubscribe option, where available, or by contacting us directly.
Opting out of marketing communications will not affect essential communications relating to your orders, payments, deliveries, or customer support.
11. YOUR PRIVACY RIGHTS
Subject to applicable Indian laws, you may have the right to:
Request information about the personal data we process.
Request correction of inaccurate or incomplete personal information.
Request deletion of your personal information, subject to legal retention requirements.
Withdraw consent where processing is based on consent.
Raise grievances regarding the processing of your personal information.
Nominate another individual to exercise your rights in circumstances permitted by applicable law.
To exercise these rights, please contact us at:
Email: justmatsindia@gmail.com
Phone: 9073935316
We may request reasonable information to verify your identity before processing your request.
We will handle such requests in accordance with applicable laws and prescribed timelines.
12. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites, payment platforms, or other external services.
These third-party websites operate independently and have their own privacy policies and practices.
JustMats is not responsible for the privacy practices, content, or security of third-party websites.
We encourage customers to review the privacy policies of any external websites or services they use.
13. CHILDREN'S PRIVACY
Our website and products are intended for general consumers.
We do not knowingly seek to collect personal information directly from children in circumstances where parental consent is required under applicable law.
If we become aware that personal information has been collected from a child in violation of applicable legal requirements, we will take appropriate steps to address the matter.
14. INTERNATIONAL DATA PROCESSING
Although JustMats primarily serves customers in India, certain service providers, including Shopify and other technology or payment partners, may process or store information on servers located outside India.
Where personal information is transferred or processed outside India, we will take steps to ensure that such processing complies with applicable Indian data protection laws and relevant government requirements.
15. CHANGES TO THIS PRIVACY POLICY
JustMats reserves the right to update, modify, or revise this Privacy Policy from time to time.
Any changes will be published on this page with an updated "Last Updated" date.
We encourage customers to review this page periodically to stay informed about how their personal information is handled.
Continued use of our website following publication of changes will be subject to the updated policy, without affecting any consent requirements under applicable law.
16. GRIEVANCE REDRESSAL AND CONTACT INFORMATION
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, you may contact us using the following details:
Company: JustMats
Email: justmatsindia@gmail.com
Phone: 9073935316
Address: 18B, Ashutosh Mukherjee Road, Bhowanipore, Kolkata, West Bengal – 700020, India.
Website: https://justmats.in/
We will make reasonable efforts to acknowledge and resolve privacy-related complaints within the time prescribed under applicable laws.
17. APPLICABLE LAW AND JURISDICTION
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India, including applicable data protection and privacy legislation.
Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of competent courts in Kolkata, West Bengal, subject to applicable law.
Thank you for trusting JustMats.
We value your privacy and are committed to protecting your personal information while providing you with a safe and convenient shopping experience.
JustMats – Your Trusted Destination for Mats and Carpets.