SHIPPING POLICY
Effective Date: 2 November 2026
1. INTRODUCTION
Welcome to JustMats!
At JustMats, we are committed to delivering quality mats, carpets, rugs, and other floor-covering products to our customers across India.
This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
By placing an order on https://justmats.in/, you agree to the terms and conditions outlined in this Shipping Policy.
2. BUSINESS INFORMATION
Company Name: JustMats
Website: https://justmats.in/
Email: justmatsindia@gmail.com
Phone: 9073935316
Business Address: 18B, Ashutosh Mukherjee Road, Bhowanipore, Kolkata, West Bengal – 700020, India.
3. ORDER PROCESSING TIME
All orders placed through our website are subject to order verification and processing.
Orders are generally processed within 1–3 business days after successful order placement and payment confirmation.
Business days exclude Sundays and public holidays.
Orders placed during weekends, public holidays, or promotional sales periods may require additional processing time.
Orders placed through Cash on Delivery (COD) may be subject to order confirmation before dispatch.
Once your order has been processed and dispatched, you will receive a shipping confirmation and tracking details, where available.
4. SHIPPING AND DELIVERY TIME
JustMats aims to deliver orders within 5–7 business days after dispatch, depending on the delivery location and courier service availability.
Please note that delivery timelines are estimates and may vary due to:
Customer delivery location.
Courier partner availability.
Weather conditions.
Public holidays and weekends.
Transportation or logistical delays.
Unforeseen circumstances beyond our control.
Remote locations and areas with limited courier connectivity may require additional delivery time.
5. SHIPPING CHARGES
JustMats offers free shipping on eligible orders above the minimum order value specified on our website.
Orders meeting the applicable minimum order value qualify for free shipping.
Orders below the minimum order value may attract shipping charges.
Applicable shipping charges will be displayed at checkout before the customer completes the purchase.
Any special delivery charges, where applicable, will be communicated before order confirmation.
The minimum order value for free shipping may be updated from time to time. Customers are advised to check the applicable offer displayed on the website.
6. DELIVERY LOCATIONS
Currently, JustMats delivers across India to all locations and PIN codes serviceable by our courier and delivery partners.
Delivery availability depends on the serviceability of the customer's PIN code.
Before placing an order, customers should ensure that their delivery address, PIN code, and contact number are accurate and complete.
We reserve the right to decline or cancel an order if delivery to the provided location is not supported by our logistics partners.
7. SHIPPING AND COURIER PARTNERS
To ensure reliable and efficient delivery, JustMats works with multiple courier companies and logistics service providers.
We select the appropriate courier partner based on:
Delivery destination.
Product dimensions and weight.
Courier availability.
Delivery timelines.
Serviceability of the location.
The courier partner may vary from one order to another.
8. ORDER TRACKING
Once your order has been dispatched, tracking information will be shared through available communication channels, such as email, SMS, WhatsApp, or other order-related notifications.
Customers can use the tracking details to check the current shipment status.
Please note that tracking information may take some time to become active after dispatch, depending on the courier partner's system.
If you experience any difficulty tracking your shipment, please contact us at justmatsindia@gmail.com.
9. CASH ON DELIVERY (COD)
JustMats provides Cash on Delivery (COD) as an available payment option for eligible orders and delivery locations.
The following conditions may apply:
COD availability depends on the delivery PIN code and courier partner.
Customers must provide a valid mobile number and complete delivery address.
Customers should ensure that someone is available to receive and pay for the order.
The applicable order amount must be paid to the delivery executive at the time of delivery.
Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD purchases.
JustMats reserves the right to restrict COD availability for certain orders or locations where necessary.
10. DELIVERY ATTEMPTS AND FAILED DELIVERIES
Our courier partners generally make delivery attempts at the address provided by the customer.
Delivery may fail due to:
Incorrect or incomplete delivery address.
Incorrect or unreachable mobile number.
Customer unavailable at the delivery location.
Customer refusal to accept the shipment.
Restricted or inaccessible delivery locations.
Other reasons beyond our control.
If a delivery attempt fails, the courier partner may make another delivery attempt or return the shipment to us, depending on its delivery procedures.
If an order is returned to JustMats because of incorrect address details, repeated failed delivery attempts, or customer refusal, additional shipping charges may apply for re-delivery, where permitted by applicable law and communicated to the customer.
11. INCORRECT ADDRESS OR CONTACT DETAILS
Customers are responsible for providing accurate delivery information when placing an order.
Please carefully check your:
Full name.
House number and street address.
City and state.
PIN code.
Mobile number.
Other relevant delivery instructions.
If you need to correct your address or contact details, please contact us as soon as possible.
We will try to accommodate changes before the order is dispatched. However, once an order has been handed over to the courier partner, address modifications may not be possible.
JustMats will not be responsible for delivery failures resulting from incorrect information provided by the customer, subject to applicable consumer protection laws.
12. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
We take reasonable care to ensure that products are properly inspected and packaged before dispatch.
However, if you receive:
A damaged product.
A defective product.
A product different from the one ordered.
An incomplete order.
A shipment with visible damage.
Please notify us within 48 hours of delivery by contacting:
Email: justmatsindia@gmail.com
Phone: 9073935316
To help us investigate and resolve the issue, customers should provide:
Order number.
Description of the issue.
Clear photographs of the product.
Photographs of the packaging, where relevant.
An unboxing video, if available.
Our team will review the complaint and guide you through the applicable return, replacement, or refund process in accordance with our Refund and Return Policy and applicable consumer protection laws.
Reporting an issue within 48 hours helps us investigate promptly. It does not limit any mandatory rights or remedies available to customers under applicable law.
13. SHIPPING DELAYS
Although we make reasonable efforts to deliver orders within the estimated delivery period, delays may occasionally occur due to circumstances beyond our control.
These may include:
Heavy rainfall, floods, or other natural disasters.
Public holidays and unforeseen closures.
Transportation disruptions.
Courier operational issues.
Government restrictions.
Unexpected logistical or supply-chain problems.
Other force majeure events.
In such situations, delivery may take longer than originally estimated.
We appreciate your patience and will make reasonable efforts to assist customers with shipment-related enquiries.
14. ORDER CANCELLATION AND RETURN SHIPMENTS
If you wish to cancel an order, please contact us as soon as possible at justmatsindia@gmail.com.
Order cancellation requests will be considered depending on the order's processing and dispatch status.
Orders that have already been dispatched may not be eligible for cancellation through the normal order cancellation process.
Returns, exchanges, and refunds will be handled in accordance with our separate Refund and Return Policy and applicable laws.
15. CUSTOMER SUPPORT
For any questions or concerns regarding order processing, shipping charges, tracking, delivery delays, or shipment issues, please contact our support team.
Company: JustMats
Email: justmatsindia@gmail.com
Phone: 9073935316
Address: 18B, Ashutosh Mukherjee Road, Bhowanipore, Kolkata, West Bengal – 700020, India.
Website: https://justmats.in/
We will make reasonable efforts to assist you and resolve your shipping-related concerns.
16. CHANGES TO THIS SHIPPING POLICY
JustMats reserves the right to update, modify, or revise this Shipping Policy at any time.
Any changes will be published on this page with an updated revision date.
Customers are encouraged to review this page periodically to stay informed about our shipping practices and policies.
17. GOVERNING LAW
This Shipping Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with this Shipping Policy shall be subject to the jurisdiction of competent courts in Kolkata, West Bengal, subject to applicable laws.
Thank you for shopping with JustMats!
We appreciate your trust in us and look forward to delivering quality mats, carpets, and floor-covering products right to your doorstep.
JUSTMATS – Your Trusted Destination for Mats and Carpets.